The Value of Old Posts
Way back in January, when I first installed the Verizon DSL using the Actiontec GT704WG Wirless Router I wrote about the problems I was having with the installation.
I also wrote of the solution I came up with after all the trials and tribulations I had dealing with the incompetent help line. That was actually 11 (eleven) months ago.
As things work out, someone sent me an E-mail to the Old Address that was still linked in the post on the New Blog asking if I could help them. It seems they were going through the same problem. They couldn’t come up with the Drivers for the equipment and couldn’t get any satisfaction from Verizon (same problem I was having way back when).
I uploaded the files for the fix to http://workingathomeinternet.com/actiontech they can be copied (downloaded) to a hard-drive. Restarting the computer should allow the system to find the proper Drivers.
Sorry, Verizon and Actiontec, but if it’s proprietary, then you should make if easier for your customers to access the Drivers.
The Moral:
The value for me is, someone found an Old Post related to their problem through a Google Search.
The value for them is they found the information they were looking for on an Old Post of mine through a Google Search.
The Old Posts Involved:
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Joe,
Sometimes I wonder what “user friendly” means. Is it friendly to the user who needs to understand it or to the one who already knows what’s going on?
Carolyn
Input by Carolyn Manning | November 22, 2006 @ 10:34 am
Hey Carolyn,
I think you have to rethink the term “user”. I am pretty sure it means “one who uses” ie the Telco’s using the consumer to make money.
Hence, “user friendly” is advantage the Telco’s.
Joe
ps. I hope you picked up my RSS.
I read Chris’ post today. J.
Input by Joe | November 22, 2006 @ 10:46 am
Hey Carolyn,
User friendly can mean either the “end user” you and me, or the “user of others to make money” the Telcos.
Not sure which one fits here. :-/
Joe
Input by Joe | November 22, 2006 @ 11:09 am
Well, Joe. At the risk of sounding cynical, it seems so often to be “user of others” rather than “user of this product”. The person you mention in your post had to hunt information that should have been included with the package.
Carolyn
Input by Carolyn Manning | November 22, 2006 @ 12:20 pm
Well Carolyn, I hope at least the files I provided helped him. He sent an EM saying he downloaded them, but no word on his success yet.
Unfortunately, the Telcos don’t have any need to provide the service they claim in their commercials.
That’s one reason I try to give some easy answers to sometimes complex questions.
Joe
Input by Joe | November 22, 2006 @ 12:34 pm
I’m sensing a common theme here. I had a similar frustration trying to get my new Linksys wireless router talking with our BellSouth DSL. The pretty picture instructions that came with the router basically said connect everything and turn it on. “See. It’s working”
Only it wasn’t. Took a bunch of online hunting (but first you’ve got to disconnect the router so you can get back to the internet. Blah, blah, blah.) to get the whole thing up and running successfully.
You’d think the router companies would know that installing their product involves some tweaking with DSL, and like you said Joe, they would offer up more comprehensive installation information. Sheesh!
Input by Chris Cree | November 22, 2006 @ 2:11 pm
The upside is that now we know how ingenious we are to be able to find the answers they won’t furnish.
Input by Carolyn Manning | November 22, 2006 @ 2:20 pm
Hey Chris,
I have no doubt that the people who sell the services have no idea what it takes to install the damn thing.
It seems that Every Time Verizon puts a push on in a particular area, I get dozens of hits on those old Verizon posts.
Hopefully, others who need the info find this post first. But that will never happen, people don’t start looking until the Don’t get answers from the provider.
Joe
Input by Joe | November 22, 2006 @ 2:28 pm
Carolyn, I agree, but it shouldn’t be that way, the provider should provide the service from the beginning. Not us have to find it ourselves.
Joe
Input by Joe | November 22, 2006 @ 2:30 pm
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